Jordan Kass, President of TMC, a division of C.H. Robinson
Maximize the Value of Your TMS Investment
The emergence of the SaaS model is helping reduce time and effort that goes into implementing Transportation Management System (TMS) systems, but even the most sophisticated TMS technology is ineffective without the talent behind it. Companies that leverage their own employees to power the TMS may have seen initial cost savings, but what if the employees who are power users of the platform leave? The company is left with a technology platform they can’t maximize and are faced with taking time and resources away from strategic initiatives in order to train new power users.
Merging Technology and Talent
Technology offers far greater value to you when operated by people who understand how to make the system perform. When a provider with the right solutions collaborates closely with you, your organization can obtain value far beyond a traditional vendor relationship. This is why a managed services model is so effective. It offers TMS software and third-party expertise in one package. The ROI on your TMS investment is driven by the seasoned transportation experts that possess the technical knowledge to accommodate strategic and tactical changes to
It’s possible to hire resources that could serve your network to that level. But the shortage of supply chain management talent is one of the most pressing challenges facing the industry today, and it’s becoming harder and harder for companies to find and retain these in-demand professionals. Plus, hiring is only one part of the equation. You need an on-going commitment to keep that staff well-trained, and if they leave, you must replace them and start the cycle all over again. When you choose a TMS provider that offers managed services, you can rely on them for the people-plus-technology approach so you have a consistent cache of expertise available.
Finding the Right Fit
There are several key factors to help you choose the provider that best fits your organizational strategy. When evaluating a managed services provider and the technology they deploy, it’s important you understand the technology’s ability to scale with your business growth. It’s equally important to consider key features such as analytical capabilities needed to execute your organization strategy such as optimization, procurement, event and exception management, freight audit and payment and
A TMS selection should be seen as a long-term investment and relationship between your company and the provider. Therefore, you need to have a clear understanding of the provider’s long-term roadmap for sustained (or increased) savings over time as well as a process for continuously identifying and achieving savings in additional areas. Also, what is their future technology and talent development pipeline, and does it meet your organization’s future growth goals?
Cloud computing has been a part of the TMS product range for quite some time now and applications of the technology continue to evolve. Understandably, the idea of sensitive logistics data being held somewhere in a cloud-enabled database raises a number of security concerns. Service providers must demonstrate that they have the proper controls in place to protect their customers’ data. Credentials such as Service Organization Control (SOC) reports are an important part of this effort.
A TMS provider with a managed services model becomes an extension of your staff. They should have a complimentary organizational culture, mission, and values to yours so they can work side by side with you and your team to drive savings and service level improvements and deliver other important results across your transportation network. Because managed services can transform your organization, your provider should have a record of long-term client relationships and collaboration.
Change Management and Successful Implementation
A successful implementation includes a cross-functional steering committee of supply chain and IT counterparts. By having both the C-suite and this team collaborating with the TMS provider, you can strengthen the change management process and help ensure a future process design that encompasses all key stakeholders.
Key points to successfully implementing a TMS plus managed services solution include:
• Top down support - Provides focus and ensures that
corporate and transportation strategies are in sync
• Face to face workshops - In-person change management
meetings help resolve any issues and build relationships
that underpin success of the solution
• Define goals and expectations - Helps ensure quick
responses when unexpected problems arise
• Measure and improve - Measure logistics KPIs to drive
performance and cost savings
Driving Ongoing Success
Your steering committee should evaluate the program’s success quarterly and prioritize improvement projects. As you evaluate the ROI from your provider, watch for key traits that can indicate whether or nor not your TMS provider can effectively drive savings year after year:
• A proven set of management routines to evaluate data
and bring solutions to improve carrier performance and
• A culture of continuous improvement and best
• A proven plan for recruiting, training, and retaining talent
• A roadmap for innovation and introduction of
"A TMS selection should be seen as a long-term investment and relationship between your company and the provider"
With continued global population growth and economic expansion in emerging countries, the need for global TMS technology continues to expand. Global solutions are notoriously challenging to implement. Marrying the expertise of local transportation managers with advanced global TMS technology helps companies achieve a local/global balance across their supply chain. Keep in mind that starting out with a tailored single global TMS solution is generally easier than trying to create a new one by patching together existing systems that may be scattered across multiple countries.
The value of TMS technology is directly proportional to the expertise of the people using it. A TMS on its own cannot be relied upon to drive continuous savings. Instead, look for a TMS provider that incorporates highly trained people and proven processes. As competition heats up, more companies are engaging with technology providers to gain that competitive edge. How are you leveraging talent and technology to drive results for your business?
Founded in 1999, Chicago, USA based TMC is a third party logistics provider that has grown to $2.7 billion in freight under management and handling of 5.5 million shipments across 170 countries.