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Avaya Unveils App Development Platform & E-Commerce Store for Simplified Business Communications

Thursday, March 17, 2016

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FREMONT, CA:  Avaya a provider of unified communications unveils two new portfolios to their solutions Avaya Breeze, a next-generation technology platform to simplify app development, and Avaya Snapp Store – the first e-commerce app store for business communications.

The Avaya Snapp Store is a focused, ecommerce-enabled marketplace for Avaya Breeze, with this application, enterprises will be able to deploy Avaya Breeze seamlessly.

By the end of 2017, market demand for mobile app development services will grow five times faster than internal IT organizations can deliver them. With 89% of companies now competing primarily on customer experience, IT executives need to overcome the skills gap and deliver initiatives at customer speed.

Avaya Breeze delivers built-in capabilities for enhanced mobile, customer-facing and hybrid/cloud requirements.

“This game-changing technology is built for digital business where companies need the flexibility, speed and the freedom to easily create unique value for their customers”, says Savio Tovar Dias, Director – Sales Engineering, “Avaya is delivering on the promise of open, mobile engagement with a platform that allows companies to easily design and embed applications into workflows via a powerful, simplified, software-defined architecture and infrastructure for communications. Avaya Breeze helps organizations get ahead of the transformation curve and stand out from their competitors.”

Avaya Breeze can help organizations deliver enhanced business value and execute on their digital strategies by integrating communications and collaboration into workflows, business processes and existing applications. It further allows the open framework organizations to automate manual processes to improve digital experiences, while workflow-based applications can be created within a matter of hours or days, rather than months.

Avaya offers unparalleled flexibility and scale for today's multi-modal environments that allow companies to easily adjust to changing demands, simplified transition to new technology and refocus on core business advancing projects by leveraging more secure, hosted cloud based delivery

The Avaya Customer Engagement solutions, delivers a flexible, robust foundation provided by Avaya Aura and Elite contact center solutions, which continues to lead the industry now as a 100% virtualized, 100% software-based platform that eliminates the need for hardware-based media gateways to perform important call center functions. A full stack, turnkey solution in Avaya Pod Fx (formerly Collaboration Pod), providing everything needed to run an advanced virtualized contact center (applications compute, storage, networking & management) all racked, stacked, cabled and configured to remove complexity and streamline operations. 

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