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Fujitsu’s Chatbot to Enable Automatic Customer Assistance in Financial Sector

Monday, October 17, 2016

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TOKYO, JAPAN: Fujitsu develops a chatbot service to enable automatic product sales and customer assistance in enterprises. The robot is equipped with machine learning and offers service by chatting via a messaging tool.

The “chatbot” is a set of program capable of performing automatic work instead of an actual person by deploying machine learning technology. 

The Robot Agent Platform leverages the Fujitsu’s Human Centric AI Zinnrai artificial technology to enable an efficient and effective self-managing machine learning process. The “Human Centric AI Zinnrai” technology systematizes Fujitsu’s Group expertise in decision making, and knowledge processing for development in machine learning.

Features of Chatbot

The chatbot is equipped with a chat-style dialogue interface for communicating with the customers. It comes with an API Gateway that maintains compatibility to the users to deploy other applications. The thesaurus editing feature of chatbot enables users to control the level of machine learning such as adding or deleting data.

The Finplex Robot Agent Platform will be initially deployed in the financial institution with plans to expand to other sectors gradually. The new platform using artificial technology is currently going through trial process at Sony Bank Inc.

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