DURHAM, NC: LOGICnow, a provider of fully cloud-based IT service management (ITSM) platform, announces the launch of new software architecture to boost up their benchmark system management platform- Max Remote Management. This innovative and ultra-responsive software infrastructure will enable IT professionals to deliver more proactive IT services in a faster and more efficient way.
Built on the doctrine of LOGICnow, MAX Remote Management gives IT service providers’ access to real time data-driven insights derived from billions of data points collected from millions of devices managed by the tens of thousands of MSPs (Managed Services Providers).
LOGICnow, machine learning capabilities helps MSPs derive more value from their operational dashboards and delivers actionable real-time insights tailored to the unique environment and circumstances of each and every MSP on the platform. These insights continue to evolve based on the latest interactions from individual MSPs, across the community and from broader industry trends.
“LOGICnow’s new real-time architecture marks a key milestone in the evolution of MAX Remote Management as the leading IT Service Management (ITSM) platform for IT professionals,” says Damian Trzebunia, Director of Product Marketing at LOGICnow. “We have made a tremendous investment to re-architect our software infrastructure to ultimately deliver real-time device communication at scale. This will help managed service providers drive more service revenue, close more sales and reduce customer churn.”
The new architecture is available to all MAX Remote Management customers with a simple upgrade to the latest version of its monitoring agent.