SAN DIEGO, CA: Mitel, a provider of real-time business, cloud and mobile communications announces new series of innovative products in its portfolio for businesses and services providers.
The latest announcement includes MiContact Center, MiCloud, MiStealth security technology, Mitel Performance Analytics.
MiContact Center: a customer engagement platform which enables advanced digital customer experience and CRM integration. MiContact offers a cohesive view into a customer’s profile, which can intertwine with advanced skills-based routing capabilities to find an expert and deliver an immediate and satisfying customer experience.
MiCloud: Mitels’s cloud communication solutions can integrate with leading cloud-based CRM platforms along with productivity applications like Microsoft Office 365 and Google Apps. MiCloud helps customer support, sales, emergency and healthcare personnels to work intensively in cloud-delivered SaaS applications and provides real time communication.
MiStealth security technology: Mitels’ security technology is introducing MiStealth in collaboration with Unisys. It will allow businesses to control access of enterprise networks based on users’ identities – whether within the enterprise or on the cloud – while reducing the attack surface and providing the elevated levels of security typically associated with private cloud deployments.
Mitel Performance Analytics: the analytics product offers real-time communications for large campuses with advanced monitoring, analytics and mass-notification tools. It proactively detects and addresses performance problems before they impact the user, with 24/7 monitoring, real-time alerts and testing tools for fast problem resolution.
“Our users are seeking the convenience of a mobile phone, the speed of deployment and ease of management found in a cloud solution and the proven capability of a traditional desktop deployment,” says Marcell Galatiano, board member, Mitel User Group. “Mitel has invested in making communications and collaboration seamless, whether wireless or wireline, cloud or on-premises, providing a pathway to the future for the companies it serve.”