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Zoho CRM Integrates with RingCentral’s Cloud Communication for Better Customer Engagement and Automation

Wednesday, January 6, 2016

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FREMONT, CA: Zoho, a provider of online productivity, collaboration and business applications, announces the integration of Zoho CRM with RingCentral, for holistic customer interaction and smooth operational workflow.

Zoho CRM is an advanced customer relationship management platform. The integration offers businesses to communicate better with their customers by providing RingCentral’s customer call management features available from within Zoho CRM.

In order to improve the workflow and productivity across cloud business apps that save customers time and investments, Zoho invests in its products and strategic partner integrations. The latest partnership between Zoho and RingCentral offers customers a better control and insights in advanced cloud communications and CRM functionality.

The latest announcement empowers businesses to facilitate better customer experience while receiving or making phone calls and also provides advanced call control and global connectivity to track customer data in one place. The features such as single-click dialing, screen pop-ups for incoming calls, and automatic call logging features saves time and accelerates workflow efficiency by allowing sales and support teams to manage all call-related activities within Zoho CRM. To help businesses leverage their customer relationships in a better way, each feature additionally provides access to contextual information during calls.

The integration increases the rate of sales calls and enables the sales team to focus on the customers. The collaboration allows Zoho to access a robust cloud business communication solution designed for latest mobile and dispersed workforces. RingCentrals’s open developer platform allows any business application to integrate with its communication capabilities or extract communications data into workable business intelligence.

“By integrating Zoho with RingCentral’s cloud business communications solution we are addressing a key requirement that many of our 15+ million users are demanding: better customer engagement and automation,” says Ian Wenig, VC, Business Development, Zoho. “Our CRM application already proves a wealth of information and powerful insights to business users, and when integrated with RingCentral, we now provide a more holistic view of customer interactions in addition to smoother operational workflow.”

 

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