There is more to outsourcing than mere cost cutting; it frees up company’s valuable resources to focus on what they are most competent with and for what matters more: the core business. By outsourcing IT services, enterprises can avail quality services from some of the industry’s top technology service providers in order to optimize operational costs and still bear high returns. It's ironic that even though outsourcing serves as an important function, enterprises are yet to accrue substantial benefits and reap the huge profits that would be otherwise impossible to achieve.
In most cases, outsourcing service providers are either manpower agencies or value added resellers, while some lack the necessary competencies to manage operations efficiently. Others fail to comply with the mandatory government regulations on employment benefits which results in poor services and higher turnover rate due to dissatisfied personnel.
Systemantech ensures that the client has visibility on the current state of IT Service operations and can analyze and recommend on how to improve it
Understanding these shortcomings in the outsourcing industry was not difficult for the founder of Systemantech. Roberto Ilagan, President & CEO, Systemantech explains, “In our country there are many IT Service providers, small and large, who focus either on cost factor or on quality. Systemantech employs a balanced approach wherein we neither compromise on quality nor overlook the cost factor.” Based in Quezon City, Philippines, Systemantech is a service oriented company that provides IT solutions and services based on globally recognized framework for IT Service Management. Roberto, an accomplished industry professional, has immense firsthand experience in the design, planning, implementation, and maintenance of IT solutions and services.
Leveraging his years of experience in IT industry, he started providing services which are customer centric. Roberto comments, “We measure our success not by generating more revenues but by improving our customer’s IT service operation and by ensuring our personnel’s professional development.”
Systemantech was founded in 2005 around the guiding principles of combining People, Process and Technology and passionately committing to its Core Values called ProTEIn. Today, the company provides extensive IT outsourcing services, right from providing staff augmentation to a fully managed IT service function. Systemantech helps its customers in adapting best practices based on ITIL framework.
By adhering to ITIL Service Operation processes and presenting periodic reports, Systemantech ensures the visibility on the current state of IT Service operations; provides analysis and recommendation for continuous service improvement.
The company regularly evaluates and enhances its service protocols, a process that helps customer to evolve in the dynamic business environments and meet the organizational needs. Systemantech’s training department provides online and classroom training to its personnel. It also organizes IT Support Specialist Training Boot Camp to meet client’s requirements. These technical and soft skills programs are based on Microsoft, CompTIA, HDI, ITIL and Networking competencies.
Systemantech’s flexible approach has given them the privilege to work with some of the country’s top 1000 corporations in Banking, BPO, Hospitality and Manufacturing industries. One of the Philippines’s established Business Process Outsourcing Company has explicit association with Systemantech. They manage the nationwide IT support requirement of ~17,000 employees, located in seven different provinces on a 24/7 operation.
In addition Systemantech had deployed support personnel to a major hospital in the country to provide end-to-end services like supporting end-users 24/7 operation. Systemantech also implemented a helpdesk ticketing system and monitored the hospital’s IT operations on Daily, Weekly and monthly basis. Furthermore, Systemantech even deployed a desktop management system to handle the real time inventory, remote support, software deployment and patch management. The hospital would eventually come up with a standard IT Service Management process under Systemantech’s guidance.
Going forward, the company is aiming for international certifications, accreditations and/or partnerships to cater to global clients. Systemantech also aspires to professionalize their training portfolio, offer consultancy services on IT Service Management and develop solutions and services for Small and Medium businesses.