apacciooutlook logo

Operations Feedback Systems (OFS): Improving DIFOT and Productivity by Employing OFS Software

25 Most Promising Manufacturing Technology Solution Providers

Operations Feedback Systems (OFS), a software service designed to improve productivity and profit in the manufacturing industry made its way into the market in 2006. It was at that juncture that the manufacturing industry was starting to adopt technological innovations. Having made close a assessment of the market, abiding by the then industrial norms and holding on to their prior notion of employing their software to improve DIFOT (Delivery in full, on time), the organization commenced with the utilization of the evolving trends such as Web 2.0, Cloud and mobile devices (BYOD) from its headquarters in Melbourne, Australia.

Providing a Critical Business-Enabler

With unwavering focus on improving their clients’operational performance, OFS delivers a rich stream of real time information delivered in a format that everybody can instantly interpret and understand. In the words of. James Magee, Asia Pacific Sales Director, Operations Feedback, OFS software is “a critical business-enabler”. Many manufacturing organizations spend more time harvesting/collecting data and then arguing over what happened on the factory floor than they do working out how to fix the problem. OFS presents what James describes as “a single source of the truth” that allows clients to focus solely on how to improve whilst taking away the emotion. Through the use of the software not only do companies improve their DIFOT, but also see a sharp rise in productivity. OFS software has also developed a world leading on boarding process which can see clients operational with OFS software in as little as 2 weeks.

Describing how OFS Software is remunerative, James, says, “The first plant increased its capacity by a whopping 30 percent within a few months of installing OFS. Since then, we have focused our software on how to best help operators, supervisors and managers engage, increase efficiency and profitability.

Describing how OFS Software is remunerative, James, says, “The first plant increased its capacity by a whopping 30 percent within a few months of installing OFS.
Since then, we have focused our software on how to best help operators, supervisors and managers engage, increase efficiency and profitability. Today, OFS software is used in dozens of industries, ranging from waste recycling to pharmaceutical and our clients are saving millions of dollars.”

Aiding Multiple Verticals

The OFS software suite is production process agnostic which has allowed the company to grow exponentially, and the organization now boasts clients in verticals such as waste recycling, printing, packaging, labeling, blow/injection molding, steel/aluminum cans, baking, cereals, confectionery, beverage, dairy, chemical, pharmaceuticals, building supplies and many more. Since its inception, OFS clientele is growing largely through referrals from satisfied existing clients. Coca-Cola Amatil, Electrolux, AstraZeneca, Asahi Beverages, Heinz, Mondelez, Dulux Group, Unilever, Goodman Fielder, Visy Industries, Thai Beverage Can and PACT Group are a few of the organization’s esteemed clients. Talking about how the company has become one of the most reached out companies in the market, James says, “We listen and respect our customers and we strive to develop relevant, accessible, usable software. We understand that developing software is our means to an outcome - which is creating real customer value.”



Since its inception, OFS clientele is growing largely through referrals from satisfied existing clients.



This client-oriented and service-oriented approach has seen the company win the 2013 ANZ Plastic Industry Awards, 2014 PACE Engineering Awards, 2014 Endeavor Awards, 2014 National iAwards and OFS were recently recognized in the 2015 Gartner What's Cool in Manufacturing. The team at OFS are always looking forward and are dedicated to delivering their clients new innovations, says James, “We are constantly monitoring global trends in innovation and testing how they may impact our space. We are fortunate to have such a diverse client base who are always willing to test such assumptions in the pursuit of sustainable operational improvement. With that being the case we believe OFS is and will remain the most effective solution (in our space) available in the market.”