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PSQ Group: Elevating Customer’s Experience through People-Centric IT Consulting

25 Most Promising CISCO Solution Providers 2016

With most of the today’s technology-driven businesses counting on reliable internal IT resources to develop comprehensive solutions, they often overlook new and innovative ways to engage with users. Delivering the consistent support they need, PSQ Group provides a unique focus on People, Service and Quality in delivering end to end IT solutions and consulting to its customers. PSQ Group was founded in late 2013 by a group of IT and business specialists. Now directed by Ben Donaldson and NovicaPiletic, PSQ Group has established a well-known value and commitment to People, Service and Quality.

Located in Perth, Australia, PSQ Group is a unique, people-centred business that offers innovative IT solutions to clients nationwide. PSQ Group maintains long standing working partnerships with Cisco and Fujitsu. In 2014, PSQ Group won the Fujitsu Australia Eternus Partner of the year award and continues to grow and expand as a business in partnership with other major clients including Logicamms Australia, Electro80, Callidus Process Solutions and various education and hospitality organisations in Australia.

Directors of PSQ Group, Novica Piletic and Ben Donaldson, comment on the nature of PSQ Group’s success; “Customers are looking for trusted advisors and partners. PSQ positions itself as a partner of the business, not a supplier to the business. PSQ Group was built based on our knowledge of the way people want to work and be treated.”

Partnerships with Cisco and Fujitsu are critical to the success of PSQ Group. The two strategic partnerships enable end to end solutions backed by Tier 1 vendors with the best combination of products and global supply and support reach. “Vendors that provide a full lifecycle approach, from industry leading R&D through to ongoing support and maintenance ensure the best outcomes and efficiency for our clients” explains Donaldson.
By making key strategy decisions around its recourses and key vendor partners, PSQ Group has been able to build and create great opportunities. Piletic and Donaldson both agree “By partnering with global, best of breed vendors and ensuring that our staff have a vision that aligns with the management team of PSQ, we achieve impressive outcomes for our clients. That vision is based around People. Trust is built in relationship and the focus on our people and the people inside our customers businesses.” PSQ Group breaks down the traditional barriers between suppliers and customers and enables a more collaborative approach to integrating and implementing customer solutions and creating opportunities for both PSQ Group and its customers.


PSQ Group breaks down the traditional barriers between suppliers and customers and enables a more collaborative approach to integrating and implementing customer solutions


End to end security services are key to the future of IT and delivery of any secure business outcomes, regardless of industry they are in. PSQ Group is strategically focused on the CISCO Security portfolio of products, focusing on security throughout the network. Piletic comments on the nature of PSQ Group work; “It is PSQ’s focus on People that sets us apart from the rest of the pack. People, both inside our organization and inside our customers businesses are the key differentiator that makes PSQ a success story. Our confidence in being able to deliver quality service comes from there.”

PSQ’s plan for the future is based around the further development of a proven, engaging people focused strategy that will help its teamto deliver customers goals and business outcomes through creating trusted relationships with customers.