Sundar Raman, Founder & CTO
While virtually every process uses technology to make it work, there’s still a lot of repetitive, manual data entry, searching, and collating to get things done. And the next wave of process efficiency gain and business outcomes will be driven by automation that helps smart robots complement smart people by using sophisticated software to automate rote tasks.
This has led to our arrival at a profound inflection point in how critical business services will be sourced and, more importantly, delivered. The physical and digital worlds are converging at a speed unfathomable even just a decade ago. It seems as if almost every physical process is getting instrumented with sensors, telematics, and things that drive ever-growing feedback loops of data. This is where the data generated from the automated processes we call intelligent process automation, or IPA, come in.
The insights gathered from IPA are about the interplay of smart robots for knowledge processes that can unlock data, which makes smart people even smarter. We see this happening most predominantly among software tools performing repetitive and rote processes and unleashing a new era of human-machine interface. But because of the analytics potential, the far bigger outcome of these enterprise robots is the potential for analytics: augmenting the creative problem-solving capabilities and productivity of human beings, catalyzing superior process outcomes and business results.
With analytics moving towards a more cognitive arena that allows far greater amounts of data to be analysed, it will soon be possible to deliver real-time decision-making capabilities that don’t just replicate human labour but are capable of improving efficiency and, crucially, the value of businesses.
According to the latest “Markets and Markets” research report "Artificial Intelligence Market by Technology (Deep Learning, Robotics, Digital Personal Assistant, Querying Method, Natural Language Processing, Context Aware Processing), Offering, End-User Industry, and Geography is expected to be worth USD 16.06 Billion by 2022, growing at a CAGR of 62.9% from 2016 to 2022.
The artificial intelligence market has a huge potential across various industry verticals such as retail, transportation, manufacturing, BFSI, education and agriculture, among others. The major factor driving the artificial intelligence market globally is the growing number of applications of AI technologies in various end-user verticals and the growing adoption of AI for the improvement of consumer services.
The cognitive capabilities of smart machines help streamline processes that enhance the human experience – while at the same time, AI is itself enhanced by the inferences and connections of real human beings.AI has now moved past the point of machines just taking a set of data, looking at a pattern and extrapolating a diagnosis or likely outcome. Instead AI is about collective and connected intelligence that helps an AI system make the autonomous response to a situation.
The winners of this game are those businesses that can analyse and provide meaningful insights for decision-making at a speed, volume and complexity greater than if they just use a human team. Current players in the AI industry are moving in this direction where they use AI as an enabler to fill the gap left by a ‘human-only’ approach, and integrate quantification, machine learning and decision-making into the equation. AI will enable the workforce to move to an enhanced level of augmentation and autonomy where stakeholders are able to use AI systems to make much faster and insightful decisions, and ultimately achieve competitive advantage through higher value added activities.
With business organizations increasingly adopting AI to achieve greater efficiencies, new generation innovation leaders like Perpetuuiti are making their way into the global business ecosystem.Singapore based Perpetuuiti is a leading Enterprise Software Products Company with innovative products built in accordance with global benchmarks transforming the way businesses operate in the digital age. The company deploys futuristic technologies like Artificial Intelligence (AI), Cognitive Computing (CC), Machine Learning (ML), Robotic Process Automation (RPA) and iNTELLIGENt Process Automation (IPA) to enable iNTELLIGENt Automation solutions for iNTELLIGENt Business Service Availability Management (iSAM), iNTELLIGENt Organizational BCP Automation (iBCM), Data Replication and Cloud Migration, Real-Time Auto-Discovery of Application IT infrastructure and Application Interdependency Mapping.“Perpetuuiti uniquely enables Intelligent Automation solutions to automate user’s business and IT processes on-the-fly. Without disrupting the existing infrastructure, we automate these processes using futuristic technologies of Artificial Intelligence, Cognitive RPA and Machine Learning thereby negating the need for prior knowledge of the user’s business and IT processes.”, says Sundar Raman, Founder & CTO of Perpetuuiti. “Furthermore, our solutions are Simple to Implement, Non-Intrusive, Adaptable and Scalable to work with any environment. All our products are Modular and can be integrated with one another to enable SEAMLESS and INTELLIGENT Automation.” adds Sundar.
Accelerate Digital Transformation with Perpetuuiti’s Av3ar™
Av3ar is Perpetuuiti’s next generation Cognitive Computing and Machine Learning system aimed at delivering end-to-end interactive solutions that dramatically improves the operational efficiencies of customers in the global market place.
Av3ar is a unique type of iNTELLIGENt Digital Assistant who can absorb, deconstruct and use information as a human would to solve problems. It has a Self Service portal that understands customer queries and resolve problems without human intervention. The built-in Analytics engine is capable of predicting probable issues and break downs, decides the approaches to solve them automatically (Av3ar works on Deep Learning technology to identify the problem and resolve based on real life experience).
It responds to customer chat inputs and also reads and understands their emails to provide email resolutions, using Artificial Intelligence. Av3ar can be trained to handle any daily routine tasks. It provides 360 degree view to customers through the Executive Dashboard on the issues and their status updates like open / resolved tickets, on-going tickets, etc.
Av3ar is Different!
•Av3ar has contextual comprehension - Av3ar links concepts & optimizes customer queries.
•Av3ar understands what you actually mean - Av3ar does not require exact phrases or fixed content
•Av3ar has EQ & emulates Human Intelligence - Av3ar brings advanced Artificial Intelligence (AI) to interactive operations by engaging users in more intuitive & natural conversations through Chat
•Av3ar is more Consulting based Outcome Focused - Av3ar brings advanced Artificial Intelligence (AI) to Business to achieve the necessary Business Outcomes.
•Av3ar is foraying into Impact based Models beyond traditional BPM & IT - Av3ar is foraying into Business Models beyond traditional BPO & IT Services in creating impactful solutions on AI into Agritech, Healthcare IT and Education Sectors.
Leading global businesses are reaping manifold benefits with Av3ar
•Av3ar works at the same high standard all the time, every time…
•Av3ar works as an extension of a company’s existing workforce
•Enables reliable 24/7/365 execution of tasks
•Empathizes like humans – connects at an emotional level
•Av3ar keeps learning and improving; the more it learns, the more efficient it becomes
•With Av3ar at work, human employees can take on higher-level roles such as mining data to formulate new ways to enrich customer service
•By handling repetitive, often tedious yet necessary tasks, Av3ar eliminates the margin of human error.
Av3ar helped a leading global IT/ ITES Player gain Email Response Productivity by 10x
With business organizations increasingly
adopting AI to achieve greater efficiencies, new generation innovation leaders like Perpetuuiti are making their way into the global business ecosystem
Their client was facing challenges with Automation and Execution of complex and time-consuming tasks and processes in the areas of enterprise and consumer tech support, IoT and infrastructure management services. The deployment of Perpetuuiti’s Cognitive RPA solution, powered by Av3ar yielded following quantifiable benefits:
•Time taken to address Printer related tickets reduced by 91%
•Automated Intelligent Email response process time reduced by 50%
•Email Response Productivity gain by 10X
The organization also offers iBaaS™ (iNTELLIGENt Bot as a Service)to meet the automation needs of organizations of all sizes. “iBaaS platform provides you with iNTELLIGENt Automation capabilities delivered in a flexible and outcome based commercial model. It implements ‘Cognitive-Capable BoTs’ to automate a wide range of industry-specific operational and functional processes Effectively, Efficiently and Spontaneously.”further adds Sundar.
Since its inception, Perpetuuiti has pioneered innovative software products that have been well accepted and trusted by their Customers and Partner Ecosystem. In a short span, Perpetuuiti has received great acclamations and recognitions from the industry in terms of acceptance and feedback of their clients and also from the peer and thought leader community.They are recently honoured as a unique vendor in Gartner Magic Quadrant for 2016 and are also named a Gartner Cool Vendor for 2015.
Harbouring satisfied clients from Fortune 500 diverse set of industry verticals such as Telecom, Banking, Manufacturing, Insurance and Consumer Products, the company continues to incorporate new technology applications and best practices into its solutions. The company continuously adapts itself with changing business needs and evolving technologies and keeps innovating to ensure that they are abreast with latest technological advancements and continue to focus on how to diversify the scope of products and solutions.