In a competitive marketplace, customer satisfaction and engagement is a key differentiator. Businesses that succeed are undoubtedly the ones that take customer satisfaction seriously and integrate it into their long term business strategy. They understand that contact centers serve as the focal point of contact for their valued customers, helping them resolve critical issues and keeping them engaged for future sales. However, it is particularly challenging for organizations to maintain efficient customer service given that they often try to control their overall contact center costs. In such cases, the solution is to implement sustainable, enabling technologies inside and around contact centers, monitor performance and strive to achieve improvement with the aim to provide superior customer engagement. Aspect Software was formed in 1973 with this objective. Based in Phoenix, AZ, with global operations and offices in more than 40 cities. Aspect provides an elegant, simple yet powerful software platform that helps contact centers and back offices seamlessly align their people, processes and touch points to deliver a truly differentiated customer experience that bolsters consumer loyalty and improves business outcomes.
Leveraging a global alliance with Microsoft for over two decades, Aspect is uniting the contact center with unified communications and collaboration platforms such as Microsoft SharePoint, Dynamics CRM and Skype for Business for more informed, effective customer interactions. By innovating products and solutions that make the most of these technologies, Aspect is
helping enterprises take advantage of omni-channel customer contact breakthroughs in: social communications, customer empowerment, enterprise engagement, dynamic analytics, mobility, and cloud services.
Its deep technology and platform expertise is evident in many such deployments around the world. The company’s services are always aligned with Microsoft’s dynamic product roadmap. A good example of this is Aspect’s Microsoft Professional Services line of business, which remains aligned with Microsoft’s product strategies.
Aspect and Microsoft are consistently delivering innovative solutions with deep technology and platform expertise. Aspect is a nationally managed partner across commercial and public sector accounts and has earned 7 gold and 4 silver competencies along with our status as US CIE Qualified and a Skype for Business Certified Support Partner.
The key to Aspect’s success lies in its deep understanding of a client’s business requirements and market strategies. The company has seen growth in the APAC region. It was recently honored with the leadership position in the ‘Frost & Sullivan Industry Quotient Matrix 2015 APAC Contact Center Outbound Systems Vendors report’. Aspect’s partnership with Microsoft has further reinforced its position in the industry. Aspect dedicates itself to understanding its customer’s business model and work with them to achieve excellence in customer engagement.