By Chee Leng Loy, Regional Vice President, Asia Pacific and Middle East (APME), Infinite Convergence Solutions
The telecommunications sector has grown at a pace beyond imagination and is changing rapidly. If an organization does not embrace new technologies in telecom, they will eventually lose competitive advantage and customers in the long run. While new technologies are not possible in all industries (e.g. human craftsmanship is required in many industries and cannot be replaced with machines), it can still be a force multiplier for many organizations in customer engagement, operational efficiencies, new service creations, and service quality.
Perks of Telecom Industry
Many CIOs and CEOs do not understand how new developments in telecommunications can be a transformative force within their organizations. For example, despite the growth of Smartphone penetration and the mobile app space, many companies have failed to come up with a comprehensive mobile strategy. The more strategic and forward thinking companies will, however, look at how they can leverage the user experiences and preferences in IM communications to enhance business and customer communications.IM services, such as Whatsapp and WeChat, have transformed SMS messaging on smartphones.
About 5 years ago, SMS was the de rigueur messaging solution for the population.
"The more strategic and forward thinking companies will, however, look at how they can leverage the user experiences and preferences in IM communications to enhance business and customer communications"
As an example of innovating in this area, we saw personal messaging was moving on to IM apps
I believe, an organization can certainly reap the benefits of the Telecommunications industry in a much improved manner, but it can only be done with strategic support from top management. This also means the organizations will have to expand its IT employees’ skills and cultivate mindsets to think more strategically about telecommunications developments. To do this, those at the top of the organization need to lead the charge with integrity. A leader without integrity will not win the trust of the people under his or her leadership.
Future Endeavors of the Industry
For the Telecommunications industry as a whole, we are seeing three dominant trends emerge and continue to flourish:
The Telecommunications industry is on the cusp of something new and great, and all companies and providers must be prepared to innovate and accept this new wave of growth.Check This Out: Top APAC Telecom Technology Solution Companies