January 20174 CONTENTSCXO INSIGHTSINDUSTRY SPEAKSIN MY VIEW17Digital Customer Experience ­ Spotlight on Air TravelRhoderick Van Der Wyck, Director, Global Industry Practice - Travel, Transport & Logistics, BT35The Rise of a Disruptive Digital Workforce ­ an Era of BOTs & COBOTsSherie Ng, MD, Strategic Region, Asia Pacific& Middle-East, NICE23Creating a Culture of Innovation in the Era of Digital DisruptionJonathan Falconer, Director, Harvey Nash Executive Search Japan39Sustainable Growth in IT Services and Market Disruption through DigitalizationBuddhike Perera, Head of SAP Delivery & Presales, John Keells Hodings27Values, Business Models and Competition Strategies of Big DataDr. Lawrence Wong Chi Wing, Managing Partner, GCE Consulting43Virtual = RealityEric Hui, Director- Cloud & Service Provider Markets, Equinix Asia Pacific31Planning for Digital DisruptionPatrick Lilwall, MD, INPLEX Management Services4608"What is a `Digital Business' ?"Bob Hayward, Principal, Management Consulting, KPMG in Singaporelack of skills slows digitaltransformation and innovationAndrew Milroy, Sr. VP, Digital Transformation, Asia-Pacific, Frost & Sullivan*All Insights are based on the interviews with respective CIOs and CXOs to our editorial staff
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