July 20168 Samiran GhoshBy Samiran Ghosh, Asia Technology Leader, Dun and BradstreetIllustrating the Role of In-house Technology as a Panacea for AgenciesIn an ideal world, an in-house IT team is expected to be an enabler or a business system SME. If you trace back the history of in-house technology, it comes from the time when one had to build and do everything; and needed to have one's own technology people close at hand. Since then the industry evolved to employ specialized service-based companies who would provide the service anywhere in the world. They are the likes of IBM, Accenture, Cap Gemini, TCS, Infosys, Cognizant and others. So, gradually the center of gravity shifted towards outsourcing. The role of the in-house technology teams have become more of program management with some vendor management thrown in. Coming to the current situation, with the rapidly changing trajectory of technology, it is extremely difficult to keep these skills in-house, and to acquire these skills in the market from large firms. The whole model of development is agile with extremely short cycle times. This means that the in-house IT team cannot very effectively contribute in terms of technology. All it really does is managing the IT process and the technology acquisition and assimilation processes very effectively.Hurdles Speed-breaking the ManagementOne of the biggest challenges that any in-house IT organization faces, especially in the Asia Pacific region is attracting, employing retaining the right skills. The reason - technology is changing very rapidly and Asia is the hotbed of fintech startups. It is extremely difficult to retain skills like Analytics or Machine learning or Artificial Intelligence in an Dun and Bradstreet is an information service company which specializes in providing commercial data to businesses on credit history, B2B sales and marketing, supply chain management and more. Headquartered in the U.S., the company is spread out through 220 countries, including Asia Pacific presence in 22 countries namely India, China, Hong Kong, Taiwan, Vietnam, Singapore, Japan, South Korea, etc.IN MY VIEWMANAGING IN-HOUSE TEAMS IN APAC
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