June 20169 We decided to make significant investments to drive a culture of asking for and providing every day, in the moment coaching. Throughout the year, coaches and managers also provide frequent "snapshots" through an app that notes how an individual is progressing along our career development framework. There are no ratings. It is all about assessing where someone is in relation to their next career level, recognizing where they are ahead and helping them close any gaps that may be holding them back. The snapshots take less than five minutes to complete and they are all done on the mobile device. Visual dashboards (radar/spider charts) are available on each person for the individual and the coach to see with a swipe of the finger.Our app is one example of how many newly refined and simplified HR processes can be deployed on mobile. Mobile apps and the associated processes that accompany them improve overall employee connectivity and employee engagement. There is still work to do for many organizations out there. In our 2015 HR Technology Survey, we asked which HR processes would be most beneficial to deploy on mobile. The number one answer was: Performance Management­with 59 percent of organizations seeing it as impactful. Yet, only 18 percent of organizations deploy their performance management process on mobile today.There are multiple benefits of deploying on mobile. First, the user experience is often much better, driving enhanced satisfaction among users. While mobile may not have been the impetus to drive the simplification of the performance management process, it certainly has been a close ally. Organizations were already looking for ways to simplify the process and responsibilities of reviewer and reviewee, coach and coachee. Mobile's proliferation has come at the right time offering further motivation to streamline the performance feedback and coaching process to fit within the smaller, mobile device framework. Assuming that you have streamlined your process and approach, today's mobile performance feedback apps make it simple to set goals, sign-off on goals, track completion status and progress, request feedback, provide feedback, and rate performance (as needed). There are also capabilities built into mobile operating systems that further enhance the experience. One such example is voice to text translations that allow the reviewer to dictate feedback verbally into the device. The second big benefit is the increased timeliness of feedback given the anytime, anywhere access. Mobile apps can be accessed from home or on the road, giving the teleworker or the executive "on-the-go" the ability to keep his or her finger on the pulse of their organization's talent. It also increases the opportunity to stay current with required reviews, feedback check-ins or sign-offs. Mobile alerts help in this area as well."The PwC Global CEO Survey" found executives are more concerned than ever about the availability of key skills, up from 54 percent in 2013 to 70 percent this last year. Gallup7 has estimated that businesses lose $450-$550 billion annually from disengaged employees. So we know that we need to develop the skills of our employees and keep them engaged. Fixing these issues has a direct impact on the bottom line-- along with building better performing teams and providing a better service for customers. Rethinking your performance management process ­ in the context of your overall talent eco-system­to focus on everyday development of skills and capabilities is a great starting point. Leveraging the nimbleness of mobile in your performance and development deployment is a great way to enhance the experience and drive engagement. The reality is that you are likely reading this article on a mobile device. The handheld is not only the future, it's the present. We should better leverage this technological opportunity to provide our employees with the tools and our organizations the support they need and are increasingly coming to expect. Dan StaleyMobile apps and the associated processes that accompany them improve overall employee connectivity and employee engagement
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