OUR MOST VALUABLE RESOURCELike anyone else, I have often been caught up in all the new technologies that have come into the market the last several years. I have been to the conferences and ran through the auditorium like a kid at Christmas. I have visited the seller's headquarters in awe of the automated conference room. I have enjoyed many of the annual product shows that have been highlighting the benefits of the next new thing and give you the sense that you, and only you, are light years ahead of the curve. There is no denying the progress made in service software, automation and remote diagnostics and its connection through the Internet of Things (IoT). The possibilities are exciting, endless and absolutely crucial in order to maintain pace with competitors and meet customers increased expectations. But there is one tool and one resource that have slowly lost priority in the effort to win the service technology race: engagement and people.I look back at 2016 and reflect on all the time, money and effort put into improving our performance through technology, a must in order to compete in the medical device industry, and any other industry for that matter. There wasn't a week that didn't go by that return on investment wasn't lobbied back and forth between company and vendor, all in an effort to reduce capital, improve licensing, and shorten implementation time. Maybe you're used to hearing you need to upgrade because your technology is no longer supported. What BY W. RYAN SNELLINGS, VP, FIELD SERVICES & SUPPORT, FRESENIUS KABICXO NSIGHTSApril 201819
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