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    Weekly Brief

    Thursday, January 14,2021

    Feature of the Week

    Major Trends in Speech Analytics
    Contact Center Leaders and Customer Experience (CX) Executives will need the ability to listen to the customer's voice to understand which staff needs improvement and coaching.  Read more ►
    Key Benefits of Cloud Managed Services
    Implementing AWS managed services helps reach cost maximization, reduce migration time, and focus on security and compliance, which significantly enhances business operations.  Read more ►
    Three Shopping Trends in Fashion Industry
    Technologies that enable buyers to see what a product would look like will help them find the right item, decrease returns, and promote customer satisfaction.  Read more ►

    CIO Viewpoint

    In Augmented Reality, Size Matters
    By Jason Blackman, CIO, Carsales.Com  
    The molding or overlaying of the physical world with information or other interactive elements is not new.  Read more ►
    The Cloud: A Business Initiative with IT Benefits
    By John Emerson, Global CIO, Tait Communications  
    While there are ICT benefits in moving to the cloud, it must be fully understood by your senior executives that the cloud is a strategic business initiative, which the senior leadership team must own.  Read more ►

    Featured Vendors

    HeiTech: Technologies for Transforming Businesses
    By Wan Zailani Wan Ismail  
    HeiTech provides end-to-end managed services that include managed data center, disaster recovery services, cloud, network, and security. The company is backed by over 20years of experience in managed network services and data center services and...  Read more ►
    M1 Limited: A Leader in Managed IT Services
    By Willis Sim  
    M1 is a Singaporean telecommunications company and one of the four major telcos operating in the country, offering a wide range of mobile, internet and corporate solutions. M1 has expanded its service offerings strategically to cement its position...  Read more ►
    Netpluz: Good Communications Simplified
    By Lau Leng Fong  
    As a one-stop managed communications service provider for businesses, Netpluz works as an extended arm of the customer’s IT department, to fill in the gaps or support required to have a robust and secure infrastructure, keeping cost and...  Read more ►

    CXO Insights

    The Triple Bottom Line and Data Centers
    By Rob Nash-Boulden, Director, Data Centers, Black & Veatch  
    SLA’S Are Indeed A Key And That Is Now Combined With A Strong Shift Toward Requiring Renewable Energy Generation And A Willingness To Pay (A Little) Extra For That  Read more ►
    The Modern World of Data Centers
    By Keith Engelbert, Chief Technology Officer, Student Transportation of America  
    Now is the time, all the infrastructure pieces can be consumed as you need to help your company move quicker, faster and stronger than your peer competitors  Read more ►

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