April 20194 CONTACT CENTER TECHNOLOGY SOLUTION PROVIDERS - 2019TOP 10Pg 10 - 11Pg 16 - 34 Megan Papadopoulos, Head of Consumer Connection, Bendigo and Adelaide BankIN FOCUSBringing Contact Centres into the 21st CenturyPaul Frew, Head of Contact Centre, ahm Health Insurance23The Evolution of Banking Tech Max Clarke, Head of Contact Centres, Bankwest19Our Calling and TimeE-commerce and the Data behind itVincent A. Marin, CIO, Sidley Austin LLPKlemen Drole, CIO, Lazada Group3632Dreaming About the Contact Center of the FutureChristian Bowman, General Manager of CX & Engagement, Neds24Digital Transformation is the Self-overturn of the Business Model of EnterpriseXuewu Wang, Founder & Head of Data Labs at China Eastern Airlines27A contact centre for a millennial workplace Lauren Reid, Head of Direct Service, MLC Life Insurance31Experience Centricity is the Real CX Game ChangerAmanda Singleton, Chief Customer Officer, Watercare Services Limited3536CXO INSIGHTS CIO INSIGHTS IN MY VIEWHow to Achieve Customer Choice Nirvana08Twilio[NYSE:TWLO]The New Code for Contact Centers
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