April 20198 IN MY V EWLike many other companies, over the last few years Auckland Transport (AT) has embarked on a digital transformation journey. The journey involves many standard activities, such as defining what digital is and does, where it fits into both the business and more traditional IT activities, and how to describe and transition to the future state.As a result, there are a number of direct and indirect impacts to our business partners, many of whom are also on a transformation journey. In particular, "cloud" uptake and changes in operating models present many opportunities within business partnerships.AT has several key strategic partners. Some, like Microsoft and HPE (Hewlett Packard Enterprise), are well-known and assist many companies with technology transformation. However, there are other, smaller, companies that are directly impacted by the way AT works, such as those in the software development and infrastructure support areas.Software development, the digital journey and becoming customer-centric has resulted in direct impacts on our suppliers, and the need for AT to acquire additional specialist resources, such as User Interface (UI) designers, Agile specialists and research experts. AT has moved from a traditional waterfall approach to rapid 6-week development sprints based on direct customer feedback and research. The most public of these is the AT Mobile application, which was completely redesigned and THE IMPACT OF AUCKLAND TRANSPORT ON THE LOCAL BUSINESS ENVIRONMENTBY ROGER JONES, EXECUTIVE GENERAL MANAGER TECHNOLOGY, AUCKLAND TRANSPORTRoger Jones
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