March, 20206 Modern field service industry trends are shifting focus ­ they are not only making processes more efficient but also turning field services from being cost centers to profit-generating operations. Technological advancements like artificial intelligence, virtual reality, and advanced field service products are enabling the field service companies to elevate the value they provide to their customers significantly along with enhanced revenues and a stronger bottom line. Driven by the deployment of technologies such as cloud-based software and mobility solutions for field service management, the industry is estimated to grow at an exponential pace.Mobility solutions are expected to improve field operations and scale the field technicians' efforts to coordinate and plan their works. The increased adoption of cloud-based field services will help businesses increase their agility and improve their efficiency both in the office as well as in the field. With the implementation, dynamic tech solutions, which include IoT, field service companies will benefit from a more hybrid workforce model that brings together both employed and contracted technicians, for performing repairs and maintenance virtually. By deploying AR and VR, which are married with IoT capabilities in field services, businesses can obtain real-time insights on equipment and operations that allow quicker responses and better services.On the other side, companies are utilizing data analytics and its ability to provide actionable insights to improve their employee performance and productivity, personalize the customer experience, increase ROI and identify device malfunctions before they occur.That being said, technology will continue to enhance field services and pave the way for improved operations and functionality. On that note, this edition of APAC CIOoutlook presents some of the top field service providers in the industry. We hope this edition will help you in choosing the right technology investments that fit your business models.Let us know what you think. Annie JohnsonEditorialEmpowering Field Services with DigitalizationAnnie JohnsonManaging Editoreditor@apacciooutlook.comTo subscribe to APACCIOOutlookVisit www.apacciooutlook.comArt & GraphicsAmelia StewartAlbert RozarioToby LangtonJie Ch'angManaging EditorAnnie JohnsonSenior WritersLane Adams Clara MathewRoyce D'SouzaEditorialAlfred MardinLouis BeckerRachael ClarkRoy ChowDai ShihDan StanleyCopyright © 2020 ValleyMedia Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.APRIL - 15 - 2020, Volume 06 - Issue - 09 (ISSN 2644-2876)Published by ValleyMedia Inc.*"Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff"Emailsales@apacciooutlook.comeditor@apacciooutlook.commarketing@apacciooutlook.comSalesJames Williamjames.william@apacciooutlook.com
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