April, 20216 The COVID-19 pandemic has turned the retail industry upside down, forcing the physical stores to close and causing uncertainty for the future of the in-store experience. These abrupt shifts have left many retailers scrambling to effectively serve customers through other channels. While digital-first and omnichannel retailers have pivoted more easily, retailers that prioritized physical stores and face-to-face engagement over omnichannel strategies have struggled to respond.In this regard, the savviest retailers have spent years devising omnichannel strategies that create a perfect blend of physical and online channels to engage customers. COVID-19's impact on customer behavior has reshuffled the deck. For this reason, retailers are doubling down on digital as the pandemic has dramatically shifted more customer traffic to digital channels. And considering how the grocery purchases sharply increased within just a few weeks in the initial days of the global lockdown, retailers have to be more invested at expanding their digital presence quickly. In this edition of APAC CIO Outlook, we bring you the story of some of the most successful retail tech service companies that deliver the best outcomes for their clients. This edition also offers a combination of thought leadership articles from subject matter experts and exclusive insights from CIOs and CXOs. We hope this edition will provide you with the right assistance in choosing the best retail tech solution and services according to your requirements. Let us know your thoughts!Annie JohnsonEditorialThe Digital Future of RetailAnnie JohnsonManaging Editoreditor@apacciooutlook.comArt & GraphicsAmelia StewartJaxon JaseToby LangtonJie Ch'angManaging EditorAnnie JohnsonSenior WritersLane Adams Clara MathewRoyce D'SouzaEditorialAlfred MardinLouis BeckerRachael ClarkRoy ChowDai ShihDan StanleyAPRIL - 16 - 2021, Volume 07 - Issue - 04 (ISSN 2644-2876)Published by ValleyMedia Inc.Emailsales@apacciooutlook.comeditor@apacciooutlook.commarketing@apacciooutlook.comSalesJames Williamjames.william@apacciooutlook.comTo subscribe to APACCIOOutlookVisit www.apacciooutlook.comCopyright © 2021 ValleyMedia Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.*"Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff"
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