August 20188 IN MY V EWTHE EVOLUTION OF TECHNOLOGY IS SHAPING THE EVOLUTION OF HOTEL DESIGNTechnology is changing the hospitality industry in more ways than one. The main driver for this is millennial travellers who value experience over product and services. It is no surprise that millennials' love of technology pushes us to keep up with the times. It has become an essential than luxury. The hotel design has begun adapting to meet their needs from intuitive in room technology to a more interactive guest experience. The new generation of passionate millennial travellers is changing the way we design and experience the hotel.While a few years ago, designers were conscious about providing enough electrical outlets. Thereafter, providing enough USB outlets became a priority. Now, a more integrated solution offering wireless charging options and Bluetooth capabilities in our appliances for devices that no longer contain headphone and speaker jacks. From in-room personalization with Amazon's personal assistant, Alexa to multifunctional spaces, millennials will continue to influence hotel design. The industry is upping its game through technology coping up with the rapidly changing technology base. In many ways it is the evolution of technology that is shaping the evolution of hotel design. Technology shaping designToday technology can help hotel designers to create Aha or WOW moments for guests. There are enormous opportunities to create a compelling guest experience which will allow them to remember their hotel stay. We must think differently and apply design differently for instance few years back an anchoring chandelier was perfect to define the wow moment for guest, today an interactive lighting BY REEMA DIWAN, HOSPITALITY DESIGNER, INNOVATOR & EXPERIENCE CREATOR, CORPORATE DIRECTOR-TECHNICAL SERVICES & INTERIOR DESIGN, TAJ HOTELSAugust 20188 Outlook
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