August, 20208 IN MY V EWOUR COLLEAGUES ARE ADDRESSED AS "TALENTS", BECAUSE WE BELIEVE ONLY TALENTS, NOT EMPLOYEES, CAN EMPOWER OUR BUSINESS TO GROW AND THRIVEFROM HR TO TM--HKBN'S JOURNEY TO DRIVE TALENT MANAGEMENTVIA HRTECHBY CY CHAN, CO-OWNER & CHIEF TALENT AND PURPOSE OFFICER, HKBNFor many working professionals, their experiences with the HR (Human Resources) department are often described as a love-hate relationship. For me, as an HR practitioner, it is easy to understand the reason. We are often in between the organization and its employees to process sensitive information, like remuneration packages, and handle tricky situations, like performance appraisals and restructure.These core roles of HR pretty much remain the same for many organizations. But at Hong Kong Broadband Network (HKBN), with the use of HR-related technologies (HR Tech), the role of HR has changed tremendously in the past decade--from focusing on clunky data governance like staff payroll management into a culture changing agent that focuses on talent engagement and development. Employees vs TalentsIn fact, our HR department is called Talent Management(TM) and we never address our colleagues as staff or employees. Our colleagues are addressed as "Talents", because we believe only Talents, not employees, can empower our business to grow and thrive.OUR COLLEAGUES ARE ADDRESSED EMPLOYEES, CAN EMPOWER OUR BUSINESS TO GROW AND THRIVEJOURNEY TO DRIVE TALENT MANAGEMENTVIA HRTECHBY CY CHAN, CO-OWNER & CHIEF TALENT AND PURPOSE OFFICER, HKBNor many working professionals, their experiences with the HR (Human Resources) department are often described as a love-hate relationship. For me, as an HR practitioner, it is easy to understand the reason. We are often in between the organization and its employees to process sensitive information, like remuneration packages, and handle tricky situations, like performance appraisals and restructure.These core roles of HR pretty much remain the same for many organizations. But at Hong Kong Broadband Network (HKBN), with the use of HR-related technologies (HR Tech), the role of HR has changed tremendously in the past decade--from focusing on clunky data governance like staff payroll management into a culture changing agent that focuses on talent engagement and development. In fact, our HR department is called Talent Management(TM) and we never address our colleagues as staff or employees. Our colleagues are addressed as "Talents", because we believe only Talents, not employees, can empower our business to grow and thrive.CY Chan
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