December 201819 Intelligent Automation is the fastest growing technology with the greatest power for disruption. To automate or not, is no longer a question. Automation is an effective approach for organizations to solve challenges related to time to market, legacy, and disparate technology environments and scarcity of capital. While we have seen most organizations succeeding in their automation journey, some of them have not been able to sustain the momentum or achieve the scale. As with many emerging technologies, a large dose of hype and myth accompany their adoption.Myth ­ Process Mining is overkillMajority of process owners within organizations feel that process mining is overkill. While process owners have every right to say that they know their processes, it will be wrong to have the same yardstick while doing Robotic Process Automation (RPA). RPA should not be done for every process. There is a great opportunity to re-engineer your processes rather than automating it. Process mining helps you to take an objective view and decide the right course of action. Mining also helps you to document the keystroke level details. 80 percent of the time, there is a difference in agreement in use case complexity - between a process owner and RPA developer. In essence, Process evaluation and problem discovery is the key to success. Myth ­ RPA is a simple plug-and-play toolEnterprises spend more time in selecting the right RPA software than creating a right operating model for automation. CXO NSIGHTSINTELLIGENT AUTOMATION IS NOT JUST TECHNOLOGY IMPLEMENTATION, BUT CHANGE MANAGEMENT By Sameer Dania, Global Head, Business Development ­ Platforms, Tech Mahindra
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