December 20188 HOW ORGANIZATIONS CAN BENEFIT FROM THE INNOVATIONS IN RPAWith digital transformation being the key to success today, companies that master automation are most likely to emerge as winners in the market. Among the recent developments in the digital arena, robotic process automation (RPA) has been one of the most disruptive technologies and is increasingly being espoused by companies across all industries. However, many organizations struggle to finalize an automation strategy that will fetch them a higher ROI along with an overall positive impact on their businesses. To guide such organizations through their digital journey and help them gain optimally from the innovations in RPA, David Kennedy, Group CIO of Transaction Services Group, shares some valuable insights in a comprehensive interview.From being an unfamiliar term a few years ago to becoming a force to reckon with, how has the RPA industry evolved?Robotic Process Automation (RPA) is similar to the old "Macro" technology that could complete a large number of operations in an automated fashion. The evolution of the mega Macro--RPA--has been mainly revolving around the idea of perceiving technology as a medium for enhancing the overall efficiency of repeatable processes. Owing to the digital revolution, the manner in which RPA's evolution is now defined has changed significantly over the last couple of years. The increasing number of opportunities that the digital revolution is creating has resulted in RPA being able to commoditize all kinds of repetitive activities within an organization's department. For instance, finance and contact center companies house numerous processes that can be commoditized, thus benefitting from the advancements in RPA. It has become a nexus of a "perfect storm" where we can create value in our departments, resulting in extra time for our staff to be able to focus on more innovative projects. As a result, organizations must invest ample amount of time and resources in either preparing for and taking maximum advantage of the digital disruption or devising defensive strategies against it.What are the recent changes in the RPA sector including some of the key impactful trends?The emergence of the cloud technology has lowered the barriers to entry. Now anyone can utilize resources to create and test products that will add value through the use of RPA methodologies. This is the key driver that has resulted in THE DIGITIZATION OF NUMEROUS PROCESSES INCLUDING RPA MANDATES ORGANIZATIONS TO PROMULGATE A CULTURE WHEREIN EMPLOYEES ARE CONTINUALLY LEARNING AND UPGRADING THEIR KNOWLEDGEAN INTERVIEW WITH DAVID KENNEDY, GROUP CIO, TRANSACTION SERVICES GROUPIN MY V EW
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