December, 202119 PROPRIETARY TECH KEY TO CORPORATE TRAVEL'S COVID-19 RESPONSEIn 2020, business travel was one of the industries, most significantly impacted by COVID-19 restrictions. As a global travel management company with in-house global tech teams and proprietary tech solutions, Corporate Travel Management's (CTM) pro-active response to the pandemic was key to both business continuity and its ability to support customers'in their return to safe, efficient and cost-effective business travel. CTM's founder and Managing Director, Jamie Pherous, explained "CTM has a long history of innovating, adapting and investing in proprietary technology. This strategy meant that we were able to respond quickly to the pandemic. Having our own in-house technology has enabled us to deploy many first-to-market solutions to our corporate customers and continues to support their new and evolving travel needs in a post-COVID environment."With business travel looking different today, both on the road and behind the scenes, CTM has used its technology to deliver fast-changing intelligence direct to employees and customers. "Supported by CTM's 24/7 customer service and an intuitive, reliable and accessible technology environment, our customers have been empowered to return to travel with maximum safety, efficiency and confidence. Our solutions also enable businesses to increase visibility and control over their budget expenditure and program compliance while meeting their duty of care obligations," said Pherous. "This has never been more important than now, as our clients and their employees look eagerly to their return to business travel."The role of travel management providers has shifted dramatically in recent years, from transactional booking fulfilment to a more holistic advisory and consultancy relationship. "Understanding our customers' corporate travel program objectives as well their travelers' unique travel trends and preferences is key to driving highly personalized experiences that deliver on safety, wellbeing, compliance and cost control," said Pherous. In adapting its service and technology offering to a COVID-19 environment, CTM worked closely with travel suppliers, governments and industry innovators CXO NSIGHTSBY JAMIE PHEROUS, FOUNDER AND MANAGING DIRECTOR, CORPORATE TRAVEL MANAGEMENT
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