December, 20216 The pandemic drove the population of the world to stay indoors under severe travel restrictions creating a crater in business operations all over the world. The travel and hospitality industry, which was gaining its momentum with globalization and cheaper travel fares, came to a complete standstill. But the ease of international travel restrictions and businesses returning to normalcy are signs of good things to come. Adoption of technology and sustainable practices, to create a positive experience that exceeds customer expectations, has become crucial. In order to allure potential customers or even retain existing ones, intuitive interfaces that offer a wide range of food, travel, and accommodation options have to be developed.The popularity of digital and contactless services has been deeply embedded in the day to day activities of the hospitality landscape due to the pandemic. Many hospitality firms are turning towards technology solution providers to enhance their services and gaining an edge. Apps developed by such providers give hoteliers the control over many aspects of the guest cycle to manage the services provided to their customers. More widespread use of technology-assisted options, such as mobile check-in, contactless payments, voice control and biometrics are assisting hoteliers to create a wonderful experience without compromising on safety. In addition, several tools are making personalized email marketing accessible to the masses to ensure target audience-specific communications. Today, big data provides insight into past travels and buying habits as well as personal preferences enabling hotels to tailor their offers and promotions, and automatically provide similar services to previous stays. These technologies have helped the existing players in the market and has also opened up a space for new enterprises to emerge. In this edition of CIOoutlook, attention is given to those enterprises, which have presented the latest solutions to enhance the efficiency and productivity, while ensuring sustainability. We hope to provide our readers with valuable insights from these articles and the minds behind it. Let us know your thoughts!Annie JohnsonEditorialShaping a contact-less travel experienceAnnie JohnsonManaging Editoreditor@apacciooutlook.comTo subscribe to APACCIOOutlookVisit www.apacciooutlook.comArt & GraphicsAmelia StewartJohn GothamToby LangtonJie Ch'angManaging EditorAnnie JohnsonSenior WritersLane Adams Clara MathewRoyce D'SouzaEditorialAlfred MardinLouis BeckerRachael ClarkRoy ChowDai ShihDan StanleyCopyright © 2021 ValleyMedia Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.DECEMBER - 20 - 2021, Volume 07 - Issue - 31 (ISSN 2644-2876)Published by ValleyMedia Inc.*"Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff"Emailsales@apacciooutlook.comeditor@apacciooutlook.commarketing@apacciooutlook.comSalesJames Williamjames.william@apacciooutlook.com
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