June, 20225 IN MY VIEWCXO INSIGHTS LAST WORDTransforming business performance by taking an `outside-looking-in' customer perspectiveTech Tonic: How technology is helping the travel sector recover from the impact of Covid-19Graham Perry,Managing Director,BWH Hotel Group AustralasiaPatrice Simon,CTO Data and Analytics,CWT0830Fostering the Personal Connection24Clive Hawkins,IT Director,Wyndham Destinations Asia PacificWith technological advancements come challenges that need to be overcomeEnhancing the Guest Experience Through New Uses of Tried-and-True Technologies2628Deanne Chang,Director of Revenue Management, Langham Hospitality GroupFrank Bonini,SVP and CIO, Cordish Global Gaming and Live! Casinos & HotelsEmbracing digitalization ­Stepping into the new normal22Janet Law, Senior Manager,Digital Marketing,Berjaya Hotels & ResortsCONTENTS
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