February 20174 CONTENTSCIO INSIGHTSCXO INSIGHTS35Customer Experience is Pivotal to an Organisation's Competitive AdvantageDhiren Savla, CIO - VFS Global & Group CIO, Kuoni Group41Creating a Mobile Strategy for Your Field Services OrganizationKevin Summers, Sr. Director, Mobile Strategy, Mitel29Ecosystem Building Up to Solve Real ProblemsKiran Tevtiya, CIO, Greencart.in21Smart Centralized Radio Access Network (Smart C-RAN)Rozaimy Rahman, EVP, Global Wholesale, Telekom Malaysia Berhad38Virtualization,Mobilization, and AutomationGeorge K. Mehok, CIO &Scott Anderson, AVP-Infrastructure, Safeguard Properties44Field Service Software: Considerations for SuccessBrad Blaney, VP ­ Technology, Penta Technologies25Modern Workforce Trends: Transforming the Way We WorkHarnath Babu, CIO, KPMG India18Knowledge Management is a Vehicle for Digital TransformationJanne Lautanala, Sr Director, Digital, Growth Markets, Avanade
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