JANUARY - MARCH -202119 DIGITALIZATION AND EMPLOYEE EMPOWERMENTAN INTERVIEW WITH STEVE WALKER, CTO AND COO, DHL SUPPLY CHAINSteve Walker is the Asia Pacific CIO and Global Warehouse Management System Centre of Excellence of DHL Supply Chain. As the CIO of Asia Pacific, the fastest growing region of DHL Supply Chain globally, Steve leads a team of over 380 associates across 20 countries to drive innovation, quality and value for customers and the business. What are some of the challenges affecting the supply chain industry spectrum?The challenges are varied, of which one of the challenges in APAC is to find the right partner to work around digitalization opportunities. Another significant challenge is finding a return on investment in developing countries where the labor rates are relatively low. The final challenge is a generic one of taking the people along in the journey while managing the change and the associated cultural aspects.What are the best practices that the firms in the IoT space employ to mitigate challenges and progress with better efficiency and productivity?It is imperative for an organization to ensure that its employees are part of the transformation journey. To put it simply, the employees need to have an emotional connection with the organization's vision and understand their part and be empowered to contribute. The organization, on its part, needs to engage and involve everyone in its progressive, transformative journey. This will result in employees having a connection with the organization and resonate in their performance. The crucial part of employee engagement is recognizing success, no matter how small it is. Additionally its important to find the right partners who are culturally aligned with the business.CXO NSIGHTSSteve Walker
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