July 20185 CXO INSIGHTSCIO INSIGHTS192441Natural Language Processing and the Future of Customer ServiceEugene Willard, CIO, LaserShip, Inc.19How Digital Transformation can Re-Invent Customer ExperienceCatherine Thomas, Director, Customer and Partner Experience, Microsoft Australia46Creating Customer Experience: Don't Obliterate People for Technology, LeverageGautam Borah, VP Customer Operation, Vodafone, Author of the book Monetising Innovation36Exploring the Future Developments in Customer ExperienceRene Werner, Chief Customer Service & Customer Experience Officer, Celcom Axiata Berhad34CIO Strategy: To Improve Employee Engagement, Buy CupcakesManik Narayan Saha, Regional CIO, SAP Asia Pacific and Japan41Customer by Design--The Centre of Everything!Andrew Crabb, CIO, TR Group24CIO INSIGHTSPersonalization is the KeyAlain Boey, Chief Transformation Officer, Media Prima Berhad3108The Future is Now: Exploring the Future Developments in Customer ExperienceTroy Barnes, Chief Customer Officer, Pizza HutIN MY VIEWFeatured Solution ProvidersPg 14 44MANAGEMENT SOLUTION PROVIDERS - 2018TOP 25CUSTOMER EXPERIENCE Latest Trends Shaping Customer Experience in BankingVenkatesh Subbaraman, Regional COO, ANZ27
< Page 4 | Page 6 >