June 20185 3236IN MY VIEWCXO INSIGHTSCIO INSIGHTSCIO INSIGHTS2638The Bi-model Approach to Customer EngagementSumit Puri, CIO, Max Healthcare26Technology- The Third Facet of Guest ExperienceJohn De Angelis, CIO, The Star Entertainment Group382018: Machine Learning to Become the most Important Technology since the InternetChris Chelliah, Group VP & Chief Architect, Core Technology & Cloud, Oracle Asia Pacific18The Collaboration Conundrum: Is our Inner Caveman Holding us Back in the Digital Workplace?Dr. Nicola J. Millard, Head of Customer Insight & Futures, BT21Deliver Loyalty, Create AdvocacyJason Bradshaw, CCO, Volkswagen Group Australia28How Global Brands create Insanely Great Customer ExperiencesMark Wang, Chief Data Scientist, Alorica32Digital Transformation of the Contact Center: High Impact Features for Maximum BenefitAmit Khanna, Head of Technology, WNS Global Services36How Digital Transformation can Re-Invent Customer ExperienceCatherine Thomas, Director, Customer & Partner Experience, Microsoft Australia1708E-commerce and the Data Behind itKlemen Drole, CIO, Lazada GroupTECHNOLOGY SOLUTION PROVIDERS - 2018CONTACT CENTER TOP 10Featured Solution Providers3414Pg
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