JUNE 20198 REACHING NEW FRONTIERS THROUGH SMART TECHNOLOGY AND MANAGED SERVICESAs consumers we are used to procuringa variety services every day to achieve our desired outcomes in flexible and affordable ways.We subscribe to energy products to live comfortably in our homes, transportation services to get to work and video streaming for entertainment.Despite the many benefits of managed services, the pace of transition toward services consumption models has been slower for some sectors of the Australian economy including public safety and commercial organisations.The value proposition for managed services in Australia today is becoming clearer. We are not dissimilar to other developed economies facing new challenges. This includes more complex threats to community safety, fiercer commercial competition, and rising customer and community expectations.In the current environment,most organisations need advanced technology solutions to remain competitive but are expected to achieve better outcomes with reduced resources and budgets. Australia's mining sector provides a good example of this. After the sunset of the mining boom the sector needed to manage budgetary pressure by reducing its capital spend.Despite analysts forecasting another year of volatile commodity prices in 2019, mining exploration, production, and maintenance are all expected to lift in coming years.The completion of key projects including Wheatstone, Ichthys, and Prelude will increase production over the next two years, and the industry will likely need to scale up its contract labour workforce to meet growing demand.As an organisation that invests considerable R&D resources to develop technology for the heavy industrial and emergency services sectors, Motorola Solutions has consistently observed two common and fundamental needs for these sectors--sustaining and increasing safety and productivity.However, pressure on production targets and spikes in employment have the potential to put the safety culture within mining organisations at risk. Two-way radio networks are the primary form of communication for mining organisations today, but the greater adoption of service-based consumption models will enable them to procure a greater variety of services while leveraging technology megatrends including `big data' analytics and artificial intelligence.Consider the benefits a mining organisation could gain by adopting a broader suite of technologies as a platform of cloud-based services.IN MY V EWCon BalaskasBY CON BALASKAS, SOLUTIONS DIRECTOR, MOTOROLA SOLUTIONS AUSTRALIA AND NEW ZEALAND
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