March, 202019 Assisting Customers through a Multi-Layered ApproachThe services are extended by all the companies of the SIG Group--GulfNet Co. Ltd., GulfNet Singapore Pte. Ltd., and GulfNet (Thailand) Co., Ltd.--through a five-layered approach. The first layer is focused on delivering statistical consulting services to develop an understanding of the customers' needs and challenges based on industry data such as POS data to resolve issues. The company, thereafter, through the business support layer, extends round the clock support for clients' operations. It also comprises the delivery of asset management services, equipment installation, logistics agency services, and so on. Through the third layer, known as real-time architecture, the SIG Global team goes on to deploy its SNS Gulf TMT solution that allows users to report, communicate, and consult within the company in real-time. Not just that, at this stage, the company also offers the push tool GroupCast that can instruct all stores directly from the headquarters in real-time and automatically summarize the report of the results and share them. The next layer--EDI platform--brings a unique capability in the form of Gulf CSM that offers the AI prediction function. At this stage, the SIG Global team employs several systems, including time management, stock management, and employees' point systems, along with mobile applications that can quickly perform all the operations. Gulf EDI, at this point, plays a significant role in ordering and settlement, analyzing sales in cooperation with POS, and predicting future purchases and the number of consumers. The last and the most crucial layer that leads to the final implementation of all the solutions offered through all the other layers is an infrastructure platform. It ensures a secure business network infrastructure connecting stores and headquarters along with the implementation of blockchain infrastructure to ensure ordering and settlement for EDI. Each company in the SIG Group optimally combines these services of BBP according to the customers' needs. The team at SIG Group also customizes these services as and when needed, to fulfil specific client requirements. "For customers to avoid excessive personnel and asset burden for ITSM and concentrate on their core business, the SIG Group provides consultation to its customers on what kinds of IT services should be used," says Junichi. Handholding Customers through Digital TransformationAs the use of technologies such as AI and IoT along with mobile applications becomes critical in ensuring smooth business operations, reducing cost, and ensuring profits, the SIG Group actively works towards ensuring easy implementation of these technologies at retail stores and restaurants. However, it often remains difficult for companies to implement such technologies and obtain results from them. To help customers in this regard, the SIG Global team has strengthened four areas: mobile applications that make operations easier, AI to assist decisions, IoT to automate processes, and blockchain to manage data stores that outperform reliability. It's these capabilities coupled with the company's ability to respond to customers' requests and deliver new services for their specific needs that make SIG Global stand out. After all, SIG Group is driven by its aim to be an indispensable partner for its customers by continuously developing services that can solve their problems. SIG Global is driven by its aim to be an indispensable partner for its customers by continuously developing services that can solve their problems
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