May 201819 1. How would you describe the role of a CIO today in banks and other financial institutions?I describe the role of a banking CIO as being a business partner. What I mean is that today's CIO has to be able to understand and talk the language of business. We need to know about net interest margin, cross selling, revenue targets, and the client experience. Technology isn't just a support function now. It enables the business and helps drive revenue.2. How can the CIOs make their business counterparts think differently about the importance of Mobile Banking in Banks?Implicit in the question is that our business counterparts are not thinking differently, that many of them are reluctant to adopt mobile. But the truth is that probably most of them are highly receptive to mobile. Remember that today more than 60 percent of adults use mobile phone technology. We're doing news, weather, traffic, sports, Zillow, Waze on our phones. We're turning on lights at home with our phones and starting the car. We're using mobile for everything in our lives and people love it. Of course, with any new technology, there is usually some reluctance to adopt it initially. When ATM's first came out, there was some reluctance­some people had a fear of being shortchanged, for example. But once you adapt and see how easy it is, then adoption goes through the roof. Today I see our branches almost like Apple Genius CIOs NEED TO KNOW THEIR BUSINESS, CIO NSIGHTSBY JOHN SADOWSKI, EVP & CIO, SANDY SPRING BANKNOT JUST TECH
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