MAY 201919 Real World. Real Examples.The exceptional ITSM services provided by DIG 2 Next has helped their clients surge ahead in the competitive race in today's marketplace. In an instance, one of their clients, a manufacturing company had started to work on an ITSM processes implementation project several years ago to gain proper visualisation of IT staff's activities and improve service quality. The service provider that the client had been working with previously had just implemented the tools but did not ensure that they were up to the ITSM standards. The senior managers in the IT department were baffled as they could not get the desired outcomes. DIG 2 Next was contacted, and they provided ITSM/ITIL education, ITSM processes design, standardisation, and integration with ITSM tools as consulting service to help the managers derive the maximum out of their IT infrastructure and deliver the desired outcomes. "Similarly, all our clients are delighted with our educational services and consulting services," adds Suzuki. Presently, the company is looking to evolve from the scope of ITSM first phase for the client and envisions integrating more frameworks such as Agile, DevOps, Lean, among multiple service providers based on service portfolios, project portfolios, and SIAM governance. Recognised Leaders in ITSM ServicesThe company was founded in December 2008 with a vision to establish corporate strengths and contribute to the growth and development of human resources, organisations, and businesses that can compete in the global economy. They were rebranded as DIG 2 Next in July 2017. They have been able to attain many certifications and accreditations in their journey that spans over two decades. These include G2G3 certified education provider (2009), PMI R.E.P registered education provider (2014), EXIN ATP accredited training provider (2014), EXIN AEC accredited examination provider (2014), ServiceNow registered service partner (2017), and PeopleCert ATP accredited training provider (2017). In 2014, the company took on a significant evolution by transforming their business model launched ePlugOne Growth Center as part of its ePlugOne brand of service concept. Suzuki asserts that this centre would be a great place for clients to receive consultation and education services. "As a leading company that can provide the best service management in Japan, we always propose service management that meets the needs of our customers," adds Suzuki.Furthermore, Suzuki is the first person in Japan with ITIL V3 Expert, SIAM Professional, and VeriSM Professional certifications. Their certifications and the presence of an expert at the helm have helped DIG 2 Next establish themselves as the frontrunners in Japan for ITIL, SIAM, and VeriSM. The other areas of expertise of the company include COBIT, SIAM, PMBOK, ISO/IEC20000, ISO/IEC27001, ISO/IEC15504, and other frameworks.The Road Ahead"By providing our clients with delight in growth and new discoveries, we will grow together," says Suzuki. This philosophy is one of the reasons behind the naming of the company--Delight in Growth (DIG). Besides, the company is driven by values such as proactive & energy, honesty & reliability, fun & teamwork, and small start quick wins. Suzuki strongly believes that DIG 2 Next has not yet reached the end of their journey and envisions further growth. He adds that the company is presently focused on ITIL 4 digital transformation with VeriSM and SIAM. While VeriSM would be the approach to be followed in this digital age, SIAM would enable the implementation, integration, and management in the multiple service providers environment. This will allow them to support the entire digital service management while also ensuring customer success. Moreover, by also expanding the scope of service management from the scope of IT services to the more sophisticated holistic enterprise level of digital services they would also strengthen the development of new educational services and consulting services that can contribute to the customers' businesses. We help our clients build an ITSM system that promotes IT service agility, flexibility, and innovationToshio Suzuki, Managing Director
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