May 20198 IN MY V EWBY ROHAN PENMAN, GLOBAL HEAD OF TECHNOLOGY, T2 TEAWe've been hearing about the opportunity that IoT will bring to each and every one for some time now. Connected transport, white goods and other electrical items all joining in together to make our day seem just that little bit easier. But how is it really going to matter? How will it truly give us time back or make our experiences in a retail world feel like we've taken a step forward?For retail in particular, I believe you must have a clear problem to solve, efficiency to gain or advantage to give to a customer once your solution is implemented. Often solutions are not customer facing, but should aim to provide a seamless experience to ultimately benefit both the efficiency of the business and ultimately the customer.Your first question should be, "How do I truly solve an actual problem?" Your IoT solution must be a true strategic choice that is of long term investment value for the retail environment. In particular, if you are buying hardware, can you ensure you solution will be supported long term? Will it get security and functionality updates HOW WILL THE INTERNET OF THINGS (IOT) TRULY TRANSFORM THE RETAIL INDUSTRY
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