MAY, 20216 The stepping stones on the path of success are not always the products that the company offers. At times, it's how these products are offered that make a company stand out from its peers and move it closer to that elusive goal. Today, technological advancements continue to bridge the gap between call centers and consumers in many fascinating ways. While moving to the second half of the year, we can expect a general upheaval of contact center operations and the way they serve their customers. For instance, omnichannel communication provides better contextual support to customers with a consistent and seamless experience across all channels such as mobile, phone, desktop, or in person. Cloud efficiently solves the issues related to security, flexibility, database, and usage. Thus, building or moving the team to the cloud will take center stage and help companies solve the issues of customer engagement, time-to-market, turnaround, and the like. With cloud communications and social media services also making their way steadily into the industry, many organizations aim to make a transition from their legacy contact services into an era of technological sophistication--all to create a better customer experience. Our editorial board at APAC CIO Outlook has analyzed the most popular trends of the year to assist industry leaders in manoeuvring in the right direction when adopting contact center solutions. We have filtered out the companies that genuinely set themselves a league apart, and strive to not only outperform the rest of the pack but also solve pressing challenges prevailing in the industry. Please, let us know your thoughts.Annie JohnsonEditorialA Shifting Tide in Contact Center SolutionsAnnie JohnsonManaging Editoreditor@apacciooutlook.comTo subscribe to APACCIOOutlookVisit www.apacciooutlook.comArt & GraphicsAmelia StewartJohn GothamToby LangtonJie Ch'angManaging EditorAnnie JohnsonSenior WritersLane Adams Clara MathewRoyce D'SouzaEditorialAlfred MardinLouis BeckerRachael ClarkRoy ChowDai ShihDan StanleyCopyright © 2021 ValleyMedia Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.MAY - 31 - 2021, Volume 07 - Issue - 05 (ISSN 2644-2876)Published by ValleyMedia Inc.*"Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff"Emailsales@apacciooutlook.comeditor@apacciooutlook.commarketing@apacciooutlook.comSalesJames Williamjames.william@apacciooutlook.com
< Page 5 | Page 7 >