MAY 20249 MadnessHowever, there are very few organisations with strategies ready on how to use this safely. The technology is new and evolving daily; it is an ethical, legal and performance nightmare.Today, ChatGPT4 is leading the other AI products but as you read this, it might be something new. That's how fast the pace is. Thinking humans are still (just) smart enough to outsmart these programs. As they learn, are we smart enough to know when they are telling the truth or just humouring us? They are now learning from their own creation but what if their answers were wrong? What about bias and `fake news'?There is the failure of electronic voting systems in Australia and continuing privacy and data security breaches across APAC from Optus, Medibank, Neopets and suspected breaches from Amazon and Microsoft. Personal data released, sold and exploited on the dark web. Scammers will soon be replicating voice and image identification systems.These malicious incidences are the results of some humans plus technology outsmarting others. In many cases, organisations should have known and done better. The community need protection from the `baddies' and from ourselves in giving away too much of our precious information.Weaving the magic and madness togetherData and digital is, according to Bill Shorten MP, Minister for Government Services, a place where politics and silos endanger the cohesive approach our societal needs. His solution? To move from the political cycles of both federal and state governments and political parties to a collaborative, long-term view for Australia's digital economy. Along with our governments and regulatory bodies working to protect the community and its data, we need to harness the human and AI magic within all organisations to improve how work gets done. The challenge for all is that governance and stewardship of data are, while not new concepts, actions that have not kept pace with the exponential expansion of data and digital technology.We need lifeguards, safety equipment, guidelines for our stadium not to drown us. Similarly, organisations collecting, using and storing data, and using digital technology needs:Data quality and stewardship ­ a clear understanding of what data is needed to be used, stored, and deletedData protection and security ­ these investments will be in the hundreds of millions to protect and manage data and digital assets from the `baddies'Strategy and culture ­ where the humans understand the ways to use digital assets and protect data; what can and should be shared; what and how data is visualised and accessed by increasing data democracy and literacy.Continuing capability needsAs the stadium overflows and becomes an ocean, APAC organisations and governments will need to engage human leadership skills to move people into different roles, or perhaps end of roles. This will be across the board as AI interrupts by performing low-level tasks in many white-collar industries. The culture change will be massive. Empathy and psychological safety will be imperative to bring humans along this new wave of capability building.Further, project management of data and digital initiatives is needed to ensure that this work is managed and delivered effectively. Aligning to organisational strategies and missions should be the priority of these projects. It's not just about doing a `data or digital project' but about moving the organisation to work better and deliver value to clients, customers, and APAC communities.90 percent of today's data has been created in the last two years. Humans are about to be in over their heads. We have three minutes left to break down the silos, create new roles and harness the magic and madness of technology for the world to thrive. Generative AI is an opportunity to revolutionise the way we work ­ there are already so many examples of how it can take low complexity but high time and cost tasks and execute in seconds
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