November 20186 Unified Communications (UC) is changing the face of conventional telephony systems in enterprises. Establishing congruity between different systems and data-- including voice, text, and video--gives organizations control over their channels of communication. With remote workforce gaining momentum and offices collaborating on a global platform, unified communication with advanced feature proves to more relevant. Enterprises and vendors have identified that current modern workplace is more collaborative than ever. To that end, for many users collaboration apps are becoming a primary business communication tool. Besides, organizations are working toward a more streamlined communications system. There is no need to have separate providers for chat, email, video conferencing, and document sharing. The new trend is to provide all these services and more in easy to use mobile and desktop apps. The shift toward a mobile UC environment includes the creation of applications enabling users to make WiFi VoIP calls via their cellular devices.Voice assistants such as Siri, Alexa, and Cortana coupled with UCaaS provides far greater productivity and economic impact. Consider the power of having a business voice assistant as a virtual participant in a team collaboration workspace, including participation in conference calls. Realizing the demand for unified communication, myriad of vendors are coming up with a new paradigm of dynamic solutions that align with communication technologies of specific workflows and business processes. In addition to the continued growth of cloud for UC over the years, today is the age of artificial intelligence and automation. CIOs are in pursuit of intelligent UC solutions to facilitate efficient collaboration and communication across the enterprise.Our goal with this special edition is to highlight the best-of-breed unified communication solution providers like Netscout that is shaping the way companies are managing the communications. We hope this edition proves to be invaluable in your efforts to revamp your organization's UC strategies.Let us know your thoughts. Annie JohnsonManaging Editoreditor@apacciooutlook.comAnnie Johnson To subscribe to APACCIOOutlookVisit www.apacciooutlook.comArt & GraphicsAmelia StewartFlynn SmythToby LangtonSujay KManaging EditorAnnie JohnsonCopyright © 2018 ValleyMedia Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.NOVEMBER - 02 - 2018, Volume 04 SE 35 Published by ValleyMedia Inc.EditorialSmarter Unified CommunicationsSenior WritersAshik JainLane Adams Clara MathewRoyce D'SouzaEditorialAlfred MardinLouis BeckerRachael ClarkRoy Chow*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffEmailsales@apacciooutlook.comeditor@apacciooutlook.commarketing@apacciooutlook.comContact usPhone: 1 510.996.5168Fax: 510-894-8405
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