November, 20214 CONTENTSCXO INSIGHTS Pg 10 - 11IN FOCUSMAKING FUTURE SECURE THROUGH AI\ML TECHNOLOGYPaige H. Adams, Group Chief Information Security Officer, Zurich Insurance Company28TRANSFORMING CUSTOMER INSIGHTS INTO ORGANIZATIONAL LEARNING VIA ARTIFICIAL INTELLIGENCECarina Ahlberg, Head of Customer Experience, Volkswagen Group Sverige32COVER STORY12THE FUTURE OF AICRYSTAL METHODKei Kawai, President
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