November, 20214 CONTENTSCXO INSIGHTS Pg 10 - 11IN FOCUSSTRATEGIES TO IMPROVE BUSINESS AGILITYTHE SIGNIFICANCE OF GETTING THE BASICS RIGHT WHILE EMBRACING CORE TECHNOLOGIESGOVERNMENTAL LEADERSHIP DURING THE PANDEMIC- ALACRITY AND ABSENCE OF ITKelly Smith, General Manager of Enterprise Portfolio, Delivery and Intelligence Automation and Julie Newnham, Head of Portfolio Capability and Demand, AIA AustraliaKim Ashley-Smith, Head of Office Operations Programmes and Steve Andrews, Head of Architecture & System Delivery, Herbert Smith FreehillsKesavan Sivanandam, Group Head - Global Airports, Ground Operations, AirAsia2220 18COVER STORY12oViceHUMANISING ONLINE COMMUNICATIONSSAE HYUNG JUNG, FOUNDER & CEO
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