NOVEMBER 202419 Making Contact Centers Easier, Simpler and FasterWe provide world class contact center which can handle millions of interactions daily and for over 10k working agentsIn another instance, the second-largest insurance company in Vietnam, PVI, implemented Caresoft in 2018. Caresoft's system helped PVI streamline the claim process and customer support. By connecting customer ­ call center ­ field agent, Caresoft helped PVI to shorten the claim process from 5 days to 2 days. "This is a Caresoft version for insurance industry, helping insurers simplifying their IT footprint, operation efficiency and better customer experience," says Ta. Caresoft has met all requirements of a world-class enterprise contact center trusted by numerous clients. This way, the company is committed to making contact centers easier, simpler, and faster for its clients. Truong Ta, CEO
< Page 9 | Page 11 >