October 20174 434634402725252734404346Multi-channel, Omnichannel or Opti-channel? It's Impact on Customer Experience and the Bottom LineHow Digital Transformation can Re-Invent Customer ExperienceConnected and Personalised, how Organisations are Moving from Segmentation to Individualise Customer Experience? Mohamed Adam Wee Abdullah, Group Chief Marketing Officer & Group Chief Customer Experience Officer, CIMB BankCatherine Thomas, Director, Customer and Partner Experience, Microsoft AustraliaKristi Mansfield, Director CX Strategy & Transformation, OracleCXO INSIGHTSIN MY VIEWExploring the Future Developments in Customer ExperienceThree ways We're Using Technology to Create Awesome Customer ExperiencesIt is Everybody's job: The Journey to Delivering Great Customer ExperienceRene Werner, Chief Customer Service & Customer Experience Officer, Celcom Axiata BerhadAngela Hunter, Chief Customer Officer, Prudential, SingaporeFrancesco Lagutaine, Chief Marketing and Experience Design Officer, Manulife Asia08Thriving in the Age of Artificial Intelligence to Redefine Customer JourneyChristopher Loh, CEO & Special Advisor to Chairman, United Amara BankCONNTT SE
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