October 201819 to simplify interactions pertaining to debt collection, and introduces a unique feature that helps banks and debtors reach settlements faster.EXUS offers unrivaled products that ease the aspect of delivering business intelligence to any organization without the need for complex, ambiguous, and time-consuming implementation process on the vendor and the client side. "There is no need for consulting the bank and charging extra hidden costs associated with the implementation of such systems," says Vassiliadis. With faster delivery times and backed by EFS--ranked `best-in-class' debt collections software in the world by Gartner--EXUS paces far ahead of its competitors in the financial technology marketplace. "All applications in EXUS Financial Suite are pre-integrated, decreasing the deployment complexity while providing organizations with a broad credit risk management approach," Vassiliadis adds.EXUS' seasoned consultants utilize RapidDeployTM methodology to decrease the duration of a project to as less as eight weeks while producing high-quality deliverables with minimal effort. It is this out-of-the-box implementation, maximum coverage of requirements, and unparalleled delivery times that make EXUS second to none in the marketplace.Recently, one of EXUS's clients, a South Eastern Europe bank, was faced with the challenge of reaching customers during work hours while maintaining strict regulatory restrictions on how often a debtor can be contacted. However, on contacting the customers, collections agents were unable to deliver a satisfactory proposal for complex repayment and alternative debt restructuring schemes over the phone. Upon deploying EXUS's new EFS product, Collections Self-Service, in their infrastructure, the bank was able to establish a stable service line for debtors to review the settlement and restructuring options without any pressure. After the first campaign on its retail portfolio, the bank experienced a 25 percent increase in customers accessing EXUS Collection Self-Service. 67 percent of the customers who interacted with the bank to request for restructuring, promise-to-pay or provision of information, while 75 percent kept promise ratio. Overall, the bank had an increased acceptance rate of settlement options by providing debtors with suitable, detailed information per offering with qualitative data and minimal cost of service."As the digitization of collection processes continues to significantly increase the success rate in debt settlement, it positively supports the return of the customer to the client base of a bank without any pressure from the debt collectors," states Vassiliadis. Looking ahead, EXUS is working to leverage its new generation of products such as Field Collector mobile application and Collection Self-Service, to achieve a stronger foothold in the financial technology landscape with its innovative and prominent capabilities. Dr. Dimitris Vassiliadis, Head Business Development & MarketingAI could create a world where human abilities are amplified as machines help mankind process, analyze, and evaluate the abundance of data that creates today's world
< Page 9 | Page 11 >