APACCIOOUTLOOK.COMISSN 2644-2876October 23, 2020$15Connecting the Enterprise IT Community in Asia Pacific CountriesDIFFERENTIATING ON EXPERIENCE IS A KEY INGREDIENT FOR COMPETITIVE ADVANTAGEADAM NOVAK, HEAD OF GROUP CUSTOMER EXPERIENCE & OPERATIONAL EXCELLENCE, NIB GROUP [ASX: NHF]DIFFERENTIATING ON EXPERIENCE IS A KEY INGREDIENT FOR COMPETITIVE ADVANTAGECUSTOMER EXPERIENCE MANAGEMENTEDITION
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