June, 20225 CXO INSIGHTS LAST WORDThe Ever-Evolving Landscape of Customer Experience ManagementKannan Rajaratnam,Regional Director of Payments & Customer Operations,ZALORA Group30Data Storytelling: The Last Mile in Analytics18Heather Fitzgerald,SVP - Distribution Intelligence & SalesforceJacksonLiberty Mutual Insurance 20Sourabh Chitrachar,the Regional Vice President- Asia Technology Strategy & Operations,Liberty Mutual InsuranceBRINGING CX CLOSE(R) TO OUR HEART22Manpreet Singh,Senior MD & Head of Group Customer Experience, CIMBPersonalization:the heartbeat ofcustomer satisfaction24Valerie Legat,E-commerce and Digital Experience Director, Miguel González, Global Chief Technology and Data Officer, Carrefour [EPA: CA]Leveraging Technology to Improve Efficiency in the Hospitality Industry28Graham Perry,Managing Director,Australasia,BWH Hotel Group®
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