CONTENTSIN MY VIEWLAST WORD0812 COVER STORYCustomer Lifecycle and Automation: An Omnichannel ApproachNestor Valverde,Group CRM & Loyalty Manager,Spotlight Retail GroupEraspace: Revolutionizing Retail Industry Using Artificial IntelligenceRhapsody Budiono,Head of Application Development,PT. Erajaya Swasembada, Tbk30DIGITAL TRANSFORMATIONS FOR A RETAIL BRAND
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