SEPTEMBER 20195 CONTENTSDo you even CX?Differentiating on experience is a key ingredient for competitive advantageLance Webb, Head of Customer Experience, AsureQualityAdam Novak, Head of Group Customer Experience and Operational Excellence ­ nib Group362740PG 30 - 42Pg 12Cover StoryCXO INSIGHTS CUSTOMER EXPERIENCEMANAGEMENT CONSULTING/SERVICES COMPANIES - 2019 TOP 10 Navigating CEM in a digital worldAnna Hardie, Head of Customer Engagement,Property Exchange AustraliaDIGITALLY-DRIVEN CUSTOMER EXPERIENCEAlan Trefler, Founder and CEOPEGASYSTEMS INC.
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