September 20195 CONTENTS24CUSTOMER CENTRIC PRICINGJesper Hansson, Business Area Director of Pricing APAC & MEA, ElectroluxPg 12Cover StoryAchieving Service Excellence through the Digital UtilityThomas Kuczynski, CIO, DC Water26Meeting Today's ITSM ChallengesRaymond Lefebvre, Vice Chancellor for Technology & CIO, Bridgewater State University20CIO INSIGHTS Pg 10 - 11IN FOCUSCLOUDCONDelivering Paperless Fleet ManagementChris van Enk, Managing Director
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